1. The service
Trash Tender LLC ("Trash Tender," "we," "us") moves your trash and recycling carts from where you keep them to the curb the evening before your scheduled pickup, and returns them after collection. Your plan covers the number of carts you selected at signup. We are not your trash hauler: the City of Tallahassee, Waste Pro or another hauler collects your trash, and we don't control their schedule or decide what they collect.
2. Your pickup day
We schedule service for the trash pickup day you give us at signup. You're responsible for making sure that day is correct and for telling us if it changes. You can update it anytime using the link in your Trash Tender emails. Changes made before 12 PM (noon) the day before your new pickup day take effect that week. Changes made after that cutoff take effect the following week, and your current day stays in place until then. We can't move carts for a same-week change made after the cutoff. We aren't responsible for missed collections caused by an incorrect or changed pickup day. When a hauler moves pickup for a holiday, we adjust when we're aware of the change, but please let us know if your schedule shifts.
3. Access and safety
Please keep a clear path to your carts, share any gate codes we need, and keep pets secured on service days. We may skip a visit if it isn't safe or possible to complete, for example because of severe weather, a hurricane or storm warning, an aggressive animal, a locked gate or blocked access. Occasional skipped visits for reasons outside our control aren't refunded.
4. What's not included
We don't bag or sort trash, clean carts, or move items that don't fit in your carts. We aren't responsible if your hauler doesn't collect a cart, for example because it's overfilled, contains prohibited items, or the hauler misses your street.
5. Your carts and property
We handle carts with reasonable care. We aren't responsible for normal wear, pre-existing damage, or damage caused by weather, haulers or others. If you believe we damaged something, tell us within 48 hours. To the extent permitted by law, our total liability for any claim related to the service is limited to the fees you paid us in the three months before the claim.
6. Billing
Your plan is billed monthly in advance to the card you provide through our payment processor, Stripe, and renews automatically each month until canceled. We may change prices with at least 30 days' notice by email. If a payment fails, service is paused until the payment goes through.
7. Canceling your service
You can cancel anytime at trashtenderllc.com/cancel. Your service continues through the end of the month you've already paid for, and you won't be charged again. We don't give partial-month refunds.
8. Our right to suspend or end service
We may suspend or end your service at our discretion, including for nonpayment, unsafe conditions, abusive conduct, an address outside our service area, or if we discontinue the service in your area or altogether. If we end your service for a reason other than nonpayment or a violation of these terms, you'll keep service through the end of the month you've paid for, or we'll refund the unused portion of that month. We'll notify you by email.
9. Referral program
When a neighbor signs up using your referral link or names you as their referrer, your next month is free once they've completed their first month of service. Referrals from the same household (same address, phone or email) don't qualify. You must be an active customer when the credit is applied. Credits apply to your next bill and have no cash value. We may change or end the referral program at any time.
10. Emails and texts
We email you about your service, such as confirmations, schedule changes and billing notices. If you opt in, we may also text you about your service. Message and data rates may apply. Reply STOP to stop texts at any time.
11. Your information
We use the information you give us, such as your name, contact details, address, pickup day and access notes, only to provide and bill for the service. We don't sell your information. Payment card details are handled by Stripe and are never stored by Trash Tender.
12. Changes to these terms
We may update these terms from time to time. We'll post the new version here and email you about important changes. Continuing to use the service after a change means you accept the updated terms.
13. Contact
Questions about these terms? Email [email protected] or call or text 850-508-8421. These terms are governed by the laws of the State of Florida.